The Mega Mart offers returns for most items within 30 days of receipt of shipment. To initiate a return, please email websales@subpop.com and make sure to include the order number.
In order to receive a full refund:
- Items must be in new condition and returned in proper packaging to ensure resalability
- CDs, vinyl records, cassettes, and DVDs must be unopened and still in their plastic wrap.
- Clothing must be unwashed and unworn.
Defective or damaged items
In the unfortunate case that your items are damaged or defective upon delivery, please email websales@subpop.com to discuss replacement or refund options. Please include the item name and order number in your email.
Digital Goods
Due to the nature of digital goods, they are not refundable. If you are experiencing problems downloading your digital goods, please contact downloads@subpop.com